Got a question?
Sometimes things break, or maybe you just want to know where your money goes. I threw together some answers for the stuff people ask us the most.
Stuff People Actually Ask
Honestly, dealing with online services can be super frustrating. You pay for something and then sit there wondering if a real person is even working on it. That's why we put this list together. To save you the headache of waiting on hold or typing out a long email just to find out how our billing works.
Go ahead and skim the list below. We tried to cover the big ones—like refunds, how the writers actually get picked, and what happens if a deadline gets missed.
But yeah, if your specific problem isn't on here? Just use the chat bubble in the corner. Someone from our team is literally sitting at a desk right now waiting to help you out. We don't sleep much.
Payments & Refunds
Can I get a refund if I’m not happy?
Yes, absolutely! We offer a full 100% money-back guarantee within the first 24 hours of delivery. If the final paper does not meet your initial instructions or quality standards, simply reach out to our support team and we will process your refund immediately without any hidden fees or complicated paperwork.
Do you store my credit card?
No, we take your privacy and security very seriously. All payments are processed through secure, industry-standard gateways like Stripe and PayPal. This means your sensitive financial data never touches our servers and we have absolutely no access to your credit card information.
Orders & Delivery
How long does it take?
Our standard delivery timeframe is 48 hours for most assignments. However, we know students are often on a tight schedule, so we also offer express delivery options that can get your paper done in as little as 3, 6, or 24 hours depending on the complexity and length of the topic.
Can I change my order after it’s placed?
Yes, you can easily modify your order details or attach additional files within the first hour of placing it. After that, your assigned writer will have likely started working on the draft, so any major changes might require a slight adjustment to the deadline or a small additional revision fee.
Writers & Quality
Who writes my paper?
Every single one of our writers is strictly vetted before joining our team. When you place an order, our system automatically matches you with a verified academic expert holding a Master's or Ph.D. degree in your specific field of study to ensure the highest possible quality, accuracy, and tone.
Do you check for plagiarism?
Yes! Originality is our top priority. Every completed paper runs through advanced internal plagiarism detection software (similar to Turnitin) before it ever reaches your dashboard. We guarantee 0% plagiarism and can even provide a free originality report upon request to give you complete peace of mind.